The objectives of this ITIL Intermediate Service Strategy course are to fully understand the customer business objectives and priorities and the role that IT services play in enabling these objectives to be met. Key topics that are covered in the course include; service value definition, business-case development, service assets, market analysis, and service provider types. The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification
elearning course: ITIL® Intermediate: Service Strategy
ITIL Service Design (SD) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules, covering the design of IT services that will enable you to design services that meet the needs of the organization or programme.
We understand the value of the co-financing offered by the INFPC in Luxembourg and how it can help you stretch your training budget.
We designed our elearning platform to capture all of the required data for your co-financing claim. We believe this is a completely unique feature of our platform specifically for the Luxembourg market.
On an annual basis, we can provide a full data download in the correct format so that you can simply copy and paste into your co-financing claim form prior to sending to the INFPC.
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